MY RESUME

OBJECTIVE

Actively seeking for Database or Information Systems Administrator position in the field of Management Information Systems.

EDUCATION

San Jose State University, San Jose, CA. BS degree in Management Information Systems, 12/2000

Evergreen Valley College, San Jose, CA. A.A. degree in Business Administration, 8/1995-6/1998

Member of Phi Theta Kappa, 1996-1998

Course Related to Major:

Introduction to Business Programming (Visual Basic 5)	Introduction to Systems Analysis and Design
Introduction to Database Management Systems	Introduction to Telecommunications
Advanced Systems Analysis and Design	Practicum in MIS

PROJECTS

The Homeless Coalition Project, SJSU, Fall 1998
Compiled, refined and formalized all individual case exercises into a single cohesive report document. Designed and installed a new system analysis.

Donor Projects, SJSU, Fall 1999
Designed and implemented a database for donor database. The database kept information about donors, pledges, and payments for a non-profit organization. Then wrote codes to compute balance due for pledge after a payment was enter. Generated payment coupons for installments, and many more.

Order Fulfillment System For Signs, Inc., SJSU, Fall 1999
Description of the current business problem. Proposed a new system including Data Flow Diagrams, System Flowchart, Workflow Diagrams, and Object Relationship Models by using Visio.

TECHNICAL SKILLS

Operation Systems: Windows 95, Windows 98, Windows NT.
Software: Experiences include installing and maintaining generalizes computer applications like Microsoft Office 97 and 2000, FileMaker Pro.
Experience with Small Business Server, Microsoft Exchange Server and NT server.
Installing software, and hardware for computers.
Excellent organizational and communication skills. Able to work unsupervised.
Very responsible, reliable, work well with people and a fast willing to learn person.
Fluent speaking and writing in English and Vietnamese.

PROFESSIONAL EXPERIENCE

Information Systems Administrator, Hospice of the Valley, San Jose, CA, February 2000-Present.
Excellent coordinate needs and assessment and selection of appropriate Hospice software. Provide/coordinate software support and training for all network end users. Troubleshoot software and hardware problems. Maintaining documentation of system, operation, and procedures. Performing and maintaining regular backups. Ensuring system security. Assisting in data entry, as needed. Coordinating and implementing Technology Plan, working closely with computer consultant. Other duties as assigned.

Receptionist and Technical Support, Bay System Technology, Milpitas, CA, September 1999-February 2000.
Accurately recorded account receivable. Quickly corresponded to account payable on time. Professional experienced on answer phones calls concerning technical supports. Knowledgeable on setup systems for Windows 95, windows 98, and windows NT. Successfully troubleshoot computers, printers, and scanners.

Teller, Wells Fargo Bank, San Jose, CA, June 1998-September 1999.
Processed cash and non-cash transactions quickly and accurately. Delivered friendly and enthusiastic customer services. Assisted the branch in meeting sales goals.